Having a great product does not suffice in this day and age. With the advent of social media and online reviews popularity, consumers feel more empowered than before. Today they are resourceful and can make an opinion about your brand or products. You must know that social media testimonials, online reviews, or views on the review site all shape customer’s opinions. Hence, review management and collection must be imperative for your business.
Fortunately, with some finest customer review management software, you can automate and streamline the task. So, listed below are some best customer review management software, their benefits, and prices. Compare and pick the one that fits the business requirements.

Birdeye
It is a popular customer review management software that enables you to get more reviews automatically and convert these reviews into a competitive advantage. Birdeye directs customers to renowned review sites where they can express their opinion about your brand. Managers can access these reviews from every source and location in their comprehensive dashboard. Birdeye also lets you create surveys to get real-time feedback.
The tool manages, generates, and boosts online reviews across BBB, Google, Facebook, and more than 200 other review-based websites. Further, its integration with the Google API makes it a potent customer review management software for Google review. Birdeye integrates with over 1000 applications, such as Zoho CRM, Square, Pipedrive, and Infusionsoft. It offers a free demo for trial. The price starts at $299 per user per month.

Podium
This is another customer review management software that assists brands in handling customer relationships and building a solid online reputation across different websites. By employing text messages, it consolidates customer interactions and online reviews into a single dashboard, streaming responses and monitoring. Real-time text messaging and review replies to potential and existing customers are among the top features. Further, Podium also offers other valuable attributes, such as competitive benchmarking and sentimental analysis. This software seamlessly integrates with applications like Calendly, Airtable, and Salesforce. You get a 14-day free trial. The price starts at $289 per user per month.

Sprout Social
It is a comprehensive customer review management software to monitor online reviews and social media feedback. Sprout Social integrates with platforms like TripAdvisor, Glassdoor, GMB, Yelp, and Meta for seamless review management. It acts as a centralized hub and keeps you updated about the public sentiments on your company or brand. Their personalized review management is possible via the advanced sorting and filtering features. Furthermore, Sprout Social also provides valuable insights into local business operations to amplify the customer experience. Its engagement tools further foster stronger customer and client relationships. They have several pricing plans. You can compare them to see which best suits your needs. The price starts at $249 per month (an extra $199 per month for every new user) for the basic plan.

Trustpilot
A review management tool, Trustpilot is one of the best selections for mid to large-sized organizations. It fosters trust with customers and converts feedback into results. Typically, local businesses find it beneficial, as it manages, collects, and displays customer reviews to amplify sales, SERP visibility, and conversions. Further, it makes managing online reviews and referrals seamless. It helps create widgets from your best reviews, handle positive and negative feedback, and enjoy a robust analytics dashboard to monitor brand reputation online. Their pricing options include a free and a standard, impression-based plan (with added benefits) starting at $199 per month.